The financial ADR system is a system for solving problems related to financial products and services in a fair and neutral manner other than legal procedures.
The Company is a member of the Type II Financial Instruments Firms Association (hereinafter referred to as "Type II Business Association") and Japan Investment Advisers Association (hereinafter referred to as "Advisers Association"). We try to resolve complaints or disputes related to the financial instruments transactions by resolving complaints or mediations made by Associations to which the Company is a member.
In addition, the Type II Business Association and the Advisers Association are entrusted with mediation for complaints and dispute to Non-Profit Organization, Financial Instruments Mediation Assistance Center (abbreviation: FINMAC) in order to provide fair, neutral and effective resolution. The designated dispute resolution organization will be Financial Instruments Mediation Assistance Center. The contact information is as follows.
Non-Profit Organization, Financial Instruments Mediation Assistance Center
Daini Shoken Kaikan
2-1-1 Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo
Operating Hours：Monday～Friday 9：00～17：00（Except national holidays and new year holiday season）